The traditional model of organisational change assumed episodes: a period of stability, a disruption, a transition, then stability again. Manage the transition well and you…
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Digital Did Not Kill the Branch. It Changed What the Branch Is For.
For roughly fifteen years, a confident prediction has circulated: physical service points in financial services are finished, and it is only a matter of time….
A Practical Filter for AI in Financial Services
There are two unhelpful positions on AI in financial services. One holds that it changes everything immediately. The other holds that it is a passing…
Most Organisations Have Too Much Data and Too Few Decisions
The diagnostic question There is one question that cuts through this quickly, and I recommend asking it in your next review meeting: “What decision does…