The traditional model of organisational change assumed episodes: a period of stability, a disruption, a transition, then stability again. Manage the transition well and you…
Latest Posts
Digital Did Not Kill the Branch. It Changed What the Branch Is For.
For roughly fifteen years, a confident prediction has circulated: physical service points in financial services are finished, and it is only a matter of time….
A Practical Filter for AI in Financial Services
There are two unhelpful positions on AI in financial services. One holds that it changes everything immediately. The other holds that it is a passing…
Most Organisations Have Too Much Data and Too Few Decisions
The diagnostic question There is one question that cuts through this quickly, and I recommend asking it in your next review meeting: “What decision does…
What I Look for When Hiring for a Fast-Moving Business
Hiring is the highest-leverage decision a leader makes, and it is the one we most often make with the least rigour. We spend weeks on…
Serving the Underserved Customer Is a Business Model, Not a Charity
Financial inclusion tends to appear in corporate reporting under the heading of social responsibility. I understand why. But I think the framing does the idea…