A great deal of leadership happens in writing. Emails, proposals, updates, approvals, messages to the team late on a Thursday. Much of the confusion inside…
Latest Posts
Strong Teams Know How to Disagree
Some of the meetings that worry me most are the ones where everyone agrees. Complete agreement feels productive. The decision is made quickly, nobody is…
Customer Complaints Are Free Consulting
Businesses spend significant sums understanding what customers think. Surveys, research, focus groups, consultants. Meanwhile, some of the most direct and honest insight available arrives every…
The Customer Journey Breaks at the Handoff
Most customer frustration happens between departments, not inside them. Dr. Mohamed Mousa explains how leaders can find and fix the gaps.
Al Dar Exchange Becomes the First Exchange House in Qatar to Launch Visa Direct
Al Dar Exchange has become the first exchange house in Qatar to launch Visa Direct, enabling customers to send money directly to bank accounts, cards and mobile wallets around the world.
Leading Through Change Without Exhausting Your Team
The traditional model of organisational change assumed episodes: a period of stability, a disruption, a transition, then stability again. Manage the transition well and you…