The diagnostic question There is one question that cuts through this quickly, and I recommend asking it in your next review meeting: “What decision does…
Latest Posts
What I Look for When Hiring for a Fast-Moving Business
Hiring is the highest-leverage decision a leader makes, and it is the one we most often make with the least rigour. We spend weeks on…
Serving the Underserved Customer Is a Business Model, Not a Charity
Financial inclusion tends to appear in corporate reporting under the heading of social responsibility. I understand why. But I think the framing does the idea…
Digital Transformation Fails for Human Reasons, Not Technical Ones
I have watched a number of transformation programmes over the years — some I led, some I observed, some I inherited. The ones that failed…