Businesses spend significant sums understanding what customers think. Surveys, research, focus groups, consultants. Meanwhile, some of the most direct and honest insight available arrives every…
Latest Posts
The Customer Journey Breaks at the Handoff
Most customer frustration happens between departments, not inside them. Dr. Mohamed Mousa explains how leaders can find and fix the gaps.
Al Dar Exchange Becomes the First Exchange House in Qatar to Launch Visa Direct
Al Dar Exchange has become the first exchange house in Qatar to launch Visa Direct, enabling customers to send money directly to bank accounts, cards and mobile wallets around the world.
Leading Through Change Without Exhausting Your Team
The traditional model of organisational change assumed episodes: a period of stability, a disruption, a transition, then stability again. Manage the transition well and you…